Tuesday, January 31, 2012

Dear Coffee Shop Customers- Love, Your Barista

May 6th 2010


Dear Coffee Shop Customers,

Here are a few tips to consider the next time you go to a coffee shop.

1. Read the menu before you order if you aren't a regular. Usually there are things like prices, and descriptions, and sizes. Things I, your barista sometimes have to double check to make sure are really there on the large menu board because of the number of times i get asked "HOW MUCH DOES THIS ONE COST?"

2. If you aren't at Starbucks, don't order a Starbucks signature beverage. Most places do not have "Vanilla Bean" or "Green Tea" Fraps. Don't order a size "tall" unless it is listed as one of the sizes at the coffee shop you are at. It's confusing. A Starbucks tall is actually the small. But tall in general language means "large". Save me the effort of asking which one you mean.

3. Don't order a macchiato unless you actually know what it is (as previously stated, read the description) A macchiato is not a yummy caramel sauce/vanilla latte. A real macchiato is a shot of espresso with a dollop of foam. When i ask you if you want a real macchiato or a Starbucks version of a macchiato, don't glare at me and say "the real one" and then yell at me when i give you one ounce of liquid in a cup and say "UM THIS ISN'T WHAT I ORDERED"

4. Learn the difference between a real cappuccino and a gas station cappuccino. One is espresso with steamed milk and lots of foam. One is flavored sugar powder and water. I had a lady accuse me of "making her cappuccino taste like coffee" tonight. Guilty as charged. oops.

5. If you're going in just to use the bathroom, or if you just want a cup of water, just be nice about it. We're probably not going to tell you "no". But it really isn't our job to give away free stuff or be a public restroom, so you can at least be grateful. Also, if it's empty inside, we can see you. Even when you try to slither your way around the outside of the store and don't make eye contact on your way to the bathroom. We can still see you, but if it makes you feel better, do what you have to do and pretend you have your invisibility cloak on.

6. This is more general to the entire service industry, but when the person behind the counter looks at you and smiles and says "hi!", the least you can do is mumble a "hello" back before you demand "gimme a coffee"

7. Speaking of mumbling... don't do it. It's super loud behind the counter. At any given moment there are usually coffee beans being ground, milk being steamed, blenders blending, etc. SPEAK UP. ENUNCIATE.

Hey, thanks a latte.

Love,
Your Barista.

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